Formation of a logistics service system of a wholesale enterprise

Abstract

A two-stage methodology for optimizing a set of key indicators and a set of logistics services for the selected strategic direction of logistics is proposed and practically applied. Firstly, the author shows the principle of substantiation of the set of key indicators (target indicators for evaluating logistics services and restrictions for its provision) determined during the formation of the customer service policy in logistics to assess the implementation of strategic directions of logistics activities in wholesale companies. Secondly, the author demonstrates how the choice made is reflected in the logistics of a wholesale company: from the strategic level (building a strategic map of the logistics unit and forming a balanced scorecard of logistics indicators) to the operational level (performing logistics operations within the framework of implemented business processes). Thirdly, an economic and mathematical procedure for determining an economically justified list of logistics services has been proposed.